Refund Policy
This Refund Policy applies to all purchases from Havstock FZ-LLC (“Havstock,” “we,” “our,” or “us”) made through Havstock.com and our sales pages. By completing a purchase, you acknowledge and agree to this policy. It was displayed to you before checkout.
1. What This Policy Covers
“Digital products” means everything we deliver digitally, including without limitation: downloadable templates and files, ZIP archives, GoHighLevel snapshots and automations, AI skill files (including Builder OS), order bumps, one-click upsells and downsells, training materials, courses, membership content, and any product we have sold in the past that you retain access to.
2. Digital Products - All Sales Are Final
Because digital products are delivered immediately and cannot be returned, all digital product sales are final once the product has been delivered or access has been granted. This includes order bumps and one-click upsell or downsell purchases, each of which is charged and receipted as its own transaction at the price displayed before you confirm it.
We do not offer refunds for change of mind, for products you have not used, because you found an alternative, or because you no longer need the product.
3. Product-Specific Guarantees
Where the sales page for a specific product expressly advertises a money-back guarantee (for example, a 30-day guarantee on Builder OS), that guarantee applies as stated on that page, including its eligibility window and conditions. To claim a product-specific guarantee, email support@havstock.com within the advertised window.
4. Conditional Money-Back Review
Outside any advertised guarantee, we offer a conditional money-back review where a customer can provide clear evidence that they implemented the product as instructed and did not experience any improvement or satisfactory outcome. To be considered, you must submit reasonable proof of implementation - such as screenshots, completed work, backend data, or a live site URL - demonstrating genuine effort.
Once submitted, we will review the request and determine whether a refund is appropriate. All refund decisions under this section are made at our sole discretion. A refund request without evidence of implementation is not eligible for review.
5. Community Membership and Free Trial
Our Consulting community is hosted and billed through Skool.com. New members receive a 7-day free trial; unless you cancel before the trial ends, billing begins automatically at the advertised monthly price. You can cancel at any time through your Skool account settings, and cancellation stops future billing. Payments already processed for a billing period are not refunded, in whole or in part. Skool’s own terms and billing policies also apply to membership payments.
6. Done-For-You and Consulting Services
Payments for done-for-you builds and consulting services are required upfront unless otherwise agreed in writing. Because these services involve custom work and strategy, they are non-refundable once work has commenced, as set out in our Terms of Service.
7. Discontinued and Legacy Products
Products we no longer sell (including previous template products) remain available to their original purchasers on an as-is basis under the license they were purchased with. Purchases of discontinued products remain final, and continued access is provided as a courtesy, not a guarantee of indefinite availability.
8. Defective or Inaccessible Products
If a digital product is faulty, materially not as described, or you cannot access it, contact us at support@havstock.com and we will repair the issue, redeliver the product, or - where we cannot do either - refund you. Nothing in this policy limits your rights in respect of defective products.
9. Chargebacks
If you have any issue with a charge, contact us first at support@havstock.com - we respond to all billing queries and resolve genuine problems quickly. We record proof of purchase, delivery, and product access (including timestamps and access logs) and will contest disputes filed in place of a refund request with that evidence. Filing a chargeback while retaining access to a delivered product may result in access being revoked.
10. Your Statutory Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or guarantee under applicable law that cannot lawfully be excluded, including under the Australian Consumer Law, the UK Consumer Rights Act 2015, or European Union consumer protection law. Where you are entitled to a remedy under such laws, this policy does not limit it. For digital content delivered immediately, you consent at checkout to immediate supply and acknowledge that, where applicable, any statutory withdrawal right ends when delivery begins.
11. How to Make a Request
Email support@havstock.com from the email address used at purchase, with your order details, the product concerned, and (for a conditional review) your evidence of implementation. We aim to respond within 5 business days.
12. Updates and Contact
We may update this Refund Policy from time to time; changes take effect when posted here with a new date above. Questions: support@havstock.com. Havstock FZ-LLC is a free zone limited liability company registered in Ras Al Khaimah, United Arab Emirates.